Privacy Policy

Privacy Policy

Last Updated: 04/05/2025

At DNA Telecoms LTD, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.

By using our website, you agree to the collection and use of your information in accordance with this policy.

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, company name (if applicable).
   
• Technical Information: IP address, browser type, operating system, and other technical data collected automatically when you visit our website.
   
• Service Information: Information related to the services you request or receive, including quotes, contracts, and communications related to our installations.
   

We may use the personal data we collect for the following purposes:

• To provide and maintain our services, including data communication installations, audio visual systems, and CCTV solutions.
   
• To respond to inquiries, provide quotes, and communicate with you regarding your requests.
   
• To improve our website and services by understanding user behaviour and preferences.
   
• To comply with legal obligations, such as tax and regulatory requirements.
   
• To send marketing communications (if you have opted in) about our services, promotions, or company updates.
   

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in operating our business, such as hosting services, marketing platforms, or payment processors. These providers are contractually obligated to keep your data confidential.
   
• Legal Requirements: We may disclose your data if required by law, such as complying with a subpoena, court order, or government request.
   

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

Under the UK GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
   
• Right to Rectification: If any of your personal data is incorrect or incomplete, you can request it to be updated.
   
• Right to Erasure: You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
   
• Right to Restrict Processing: You can ask us to restrict how we process your personal data.
   
• Right to Object: You can object to the processing of your data for direct marketing purposes or other legitimate interests.
   
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
   

To exercise any of these rights, please contact us using the details provided below.

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to help us analyse web traffic, improve user experience, and personalise content. You can control cookie settings in your browser, but disabling cookies may impact your ability to use some features of our website.

For more information on how we use cookies, please see our [Cookie Policy].

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Your personal data may be transferred to, and processed in, countries outside the UK. We will take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy and the UK GDPR.

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

DNA Telecoms LTD
Email: Admin@dnatelecoms.co.uk